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Overblast vs Zendesk

Both help a business answer its customers. Here is what each one lists on its own public pages, row by row, with every source linked.

Overblast

One AI agent for every customer conversation, and a workspace for the work that follows: tasks, shared documents and websites.

From €7.99 a week or €24.99 a month, excluding VAT.

Zendesk

Customer service software with tickets, messaging, live chat, voice and AI agents, sold per agent in Support and Suite plans.

From $19 agent/month paid yearly (Support Team), as published on 2026-09-25.

Side by side

Overblast and Zendesk, row by row
WhatOverblastZendesk
Channels
WhatsAppYesMessages and WhatsApp callsYesSocial messaging; Support-only plans need an add-onSource for Zendesk, WhatsApp, checked on 2026-09-25
InstagramYesMessages and commentsYesInstagram Direct; Support-only plans need an add-onSource for Zendesk, Instagram, checked on 2026-09-25
Facebook MessengerYesMessages, comments and reviewsYesSocial messaging channelSource for Zendesk, Facebook Messenger, checked on 2026-09-25
EmailYesYour address, your SMTP or oursYesEmail and tickets, from the Support Team planSource for Zendesk, Email, checked on 2026-09-25
Website chatYesA chat page or a widget, chat links and QR codesYesMessaging and live chat, from Suite TeamSource for Zendesk, Website chat, checked on 2026-09-25
Phone callsYesYour own extension of the Overblast shared lineYesTelephony, from Suite TeamSource for Zendesk, Phone calls, checked on 2026-09-25
TelegramYesMessagesYesThrough Sunshine Conversations, from Suite ProfessionalSource for Zendesk, Telegram, checked on 2026-09-25
TikTokYesComments under your postsNoTheir help center: no in-product TikTok integrationSource for Zendesk, TikTok, checked on 2026-09-25
Replies to comments on social postsYesPublic and private replies, like and hideYesFacebook Page comments become ticketsSource for Zendesk, Replies to comments on social posts, checked on 2026-09-25
AI agent
AI agent answers customersYesIncluded in the plan; replies use AI creditsYesAI agents with a resolution allowanceSource for Zendesk, AI agent answers customers, checked on 2026-09-25
AI hands over to a personYesWith the conversation summarisedYesAI agents escalate to human agentsSource for Zendesk, AI hands over to a person, checked on 2026-09-25
AI voice agent on phone callsYesInbound and outbound, with transcriptsYesVoice AI agents; their help article marks it early accessSource for Zendesk, AI voice agent on phone calls, checked on 2026-09-25
Work
Tasks or ticketsYesOwners, statuses and templatesYesTickets with routing and assignmentSource for Zendesk, Tasks or tickets, checked on 2026-09-25
Replies wait for approvalYesOne review room for replies, posts, calls and emailPaid add-onAuto assist in the Copilot add-on: agents approve suggestionsSource for Zendesk, Replies wait for approval, checked on 2026-09-25
Shared documents with comments and versionsYesArtifacts: comment, edit live, restore any versionNot listed on their sitePage checked for Zendesk, Shared documents with comments and versions, checked on 2026-09-25
Website publishing on your own domainYesA free address or your own domainNot listed on their sitePage checked for Zendesk, Website publishing on your own domain, checked on 2026-09-25
Developers
Public APIYesREST API, webhooks and OpenAPIYesREST API referenceSource for Zendesk, Public API, checked on 2026-09-25
Official command-line toolYesThe overblast CLI on npmYesZCLI, for building Zendesk apps and themesSource for Zendesk, Official command-line tool, checked on 2026-09-25
Plan
Team seatsYes5 seats includedYesPriced per agentSource for Zendesk, Team seats, checked on 2026-09-25
Public starting price€7.99 per weekor €24.99 per month, €199 per year; excluding VAT$19 agent/month paid yearlySupport Team plan. Email and tickets; Suite Team, with messaging and telephony, is $55 agent/month paid yearlySource for Zendesk, Public starting price, checked on 2026-09-25
Free trialYes3 days on weekly, 7 on monthly, 7 on yearly; card requiredYes14 day trial periodSource for Zendesk, Free trial, checked on 2026-09-25
Free planNoA free trial on every interval insteadNot listed on their sitePage checked for Zendesk, Free plan, checked on 2026-09-25

listed · Paid add-on sold separately · — not listed on their site. Each fact links to the page it came from.

Based on each company's public pages on 25 September 2026. Prices are as each company publishes them, in its currency and billing period, and may differ by country or with taxes. Tell us if something changed: support@yumankind.com.

Where they differ

The rows above, sorted by who lists them. Price, trial and seats are in the table.

Both list

  • WhatsApp
  • Instagram
  • Facebook Messenger
  • Email
  • Website chat
  • Phone calls
  • Telegram
  • Replies to comments on social posts
  • AI agent answers customers
  • AI hands over to a person
  • AI voice agent on phone calls
  • Tasks or tickets
  • Replies wait for approval (a paid add-on at Zendesk)
  • Public API
  • Official command-line tool

Overblast lists, Zendesk does not

  • TikTok (their page says it is not offered)
  • Shared documents with comments and versions (not listed on their site)
  • Website publishing on your own domain (not listed on their site)

Zendesk lists, Overblast does not

  • None of these rows.

Sources

The Zendesk pages each fact was read from, and when.

Zendesk

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